Thank you
Your submission has been received. We will process it and respond as soon as possible.
What happens next
- We will review your request/booking details.
- If additional information is needed, we will contact you using the details you provided.
- If you have any questions, you can submit a consumer claim to the contracting entity for dispute resolution.
Please note: the applicable rules for distance ordering/booking flows and electronic transactions are governed by Ukrainian consumer and e-commerce legislation.
Legal information (Ukraine)
Distance contracts: For distance contracting (including online cruise/vacation package ordering/booking flows), the trader must provide consumer information that identifies the seller/contractor and enables claims, including required details before concluding the distance contract. Source: Law of Ukraine “On Consumer Rights Protection”.
E-commerce: When concluding electronic transactions/contracts via information and telecommunication systems, the e-commerce law governs distance electronic contracting and related obligations of the supplier toward the consumer. Source: Law of Ukraine “On Electronic Commerce”.
Personal data: If this page collects identifiers/personal data (including many cookie/analytics scenarios), the processing must comply with Ukrainian personal data requirements and provide the required information/consent/legal basis. Source: Law of Ukraine “On Protection of Personal Data”.
Claims and dispute resolution: Our consumer complaint/claims handling path is provided, and our terms support consumers in submitting claims to the contracting entity for dispute resolution. Source: Law of Ukraine “On Consumer Rights Protection”.
Advertising: Marketing/advertising content must not be misleading; any price/availability/conditions statements that drive purchases must be accurate and verifiable. Source: Law of Ukraine “On Advertising”.