Privacy Policy

1. Data we collect

• Name and contact details (e.g., email, phone number).
• Request details you provide (e.g., dates, preferences, and other information related to your inquiry/booking request).
• Message content sent via the contact form.
• Account/booking identifiers, if applicable (e.g., order or request reference you provide/receive).

We may also process information generated when you interact with our site (e.g., technical and device data). If you provide personal data, you confirm it is accurate.

2. Purposes and legal basis

We process personal data to:

• Respond to your inquiries and manage booking/availability requests.
• Communicate with you about requests, confirmations, changes, and support.
• Handle claims and resolve disputes related to distance contracts.
• Ensure security and prevent misuse.

Depending on the transaction, distance ordering/booking may be governed by the Law of Ukraine “On Consumer Rights Protection”, and electronic distance contracting may be governed by the Law of Ukraine “On Electronic Commerce”. If we process personal data (including where required for cookies/analytics or other tracking), we do so in accordance with the Law of Ukraine “On Protection of Personal Data”.

3. How we collect data

We collect data directly from you when you submit forms on our site. We may also receive data from you as part of email or phone communication in connection with your request.

4. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy and to comply with applicable legal requirements. Retention periods may vary depending on the nature of your request, applicable limitation periods for claims, and dispute resolution needs.

5. Sharing and disclosure

We do not sell your personal data. We may share personal data with third parties only when necessary to fulfill your request, provide services, or comply with law (for example, to process communications and manage customer support). We require appropriate confidentiality and protection measures.

6. Your rights

Under Ukrainian law, you may have rights related to your personal data, including access, correction, and other rights provided by the Law of Ukraine “On Protection of Personal Data”. You also can submit claims and requests for dispute resolution related to distance contracts via the contact details below. The handling of consumer claims/disputes supports submitting claims to the contracting entity.

If you believe we are processing your personal data unlawfully, you may contact us using the details in Section 8. You may also seek protection of your rights in accordance with applicable law.

7. Cookies and similar technologies

If our site uses cookies or similar technologies, we process any personal data arising from such use in line with the Law of Ukraine “On Protection of Personal Data”. Where consent is required, we will request it and provide options to manage your preferences.

Note: This policy focuses on personal data; specific cookie categories and controls may be provided in the site’s cookie notice, if available.

8. Contact us

For privacy inquiries, requests to exercise rights, and claims/dispute resolution, contact: